Refund Policy

We want Keepglobe to feel right for your family. If it isn't, we'll give your money back, no awkward conversations required.

30-day money-back guarantee

You can request a full refund on any Keepglobe Family Plus subscription payment within 30 daysof the order date. This applies to both monthly (£2.99) and annual (£29.99) plans. New subscriptions include a 7-day free trial, so you won't be charged until the trial ends — cancel any time before then at no cost.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you used at checkout, or reply to any Keepglobe receipt email. You can also email us at hello@keepglobe.com and we will forward the request to Paddle on your behalf.

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel your subscription at any time through paddle.net or from your Keepglobe account settings. Cancelling stops the next renewal; you keep access to Family Plus until the end of the period you've already paid for.

Questions

For anything else, contact hello@keepglobe.com and a real human will get back to you.